Gail Ford

Reviews of Gail Ford

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  Darren Busgeeth Added May 15, 2023

  ★ ☆ ☆ ☆ ☆
  Would not recommend their Servicing centre. Had my car serviced a few months ago and when I got the car back and driving it straight after brakes were almost unusable, eventually the warning for brake fluid came up. Yes they did oragnise a tow to come pick up my car from home, but no follow call or apology for what could have been dangerous. After numerous calls asking to speak to the manager, we gave up.
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  migmind Added May 11, 2023

  ★ ☆ ☆ ☆ ☆
  If I could give them 0 stars I would. Toke it there for a service, ask to change the brakes, as they were gone and the job wasn't done, no reason or explanation given, and after a month they told me they weren't in stock, ( I have an holden ,and they are a holden dealer) seriously..they couldn't even pick up a broken suspension. I've been servicing the car there for 4 years, and that's what you get for being a usual customer. Save your money, go somewhere else.
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  Paula Bonnici Added May 08, 2023

  ★ ☆ ☆ ☆ ☆
  Please don't take your car there. The staff attitude is really bad. The customer service is disgraceful. They don't even have the decency to look at you when they are talking to you, to busy taking things out of photocopier and sorting paper out. Can't even give you a date when your car is going to be looked at.
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  Liam Carr Added April 19, 2023

  ★ ☆ ☆ ☆ ☆
  I brought my car in due to my AC not working and having an odd issue with it. This was on Monday around 8:45am. I received a call around mid day and they explained that I had a hole in my condenser, costing about $1300 and the car will be ready around mid to end of the week.
  
  On Wednesday I called and asked when the car would be ready as I had appointments on thurs/fri. I was informed that the car was not ready but would defiantly be ready on Friday.
  
  On Friday I called at 2pm on my lunch break and was placed on hold for my entire lunch break. My partner then called and was advised that they would call back in 30 mins. About 90mins later my partner called to confirm we can pick up the car and they said it wouldn’t be ready until Monday. She explained we needed the car for Monday morning (8:30am) as our dog had a surgry booked. The service rep said the car Would be ready at midday and hung up.
  
  On Monday I called at 3pm after receiving no calls or information. He advised me that they had found a second issue that the compressor was shot and it would be another $1300. I explained that I would not have proceeded knowing it would’ve been $2600 and he said the issue was not know until the first installation of the condenser. I said I would not proceed and I would just collect the car today.
  
  When I went to collect the car I asked what caused the delay was. He said that the parts ordered were damaged and he sent them back. I explained I don’t mind that but I should’ve been contacted about the delay and I shouldn’t have had to call on Friday. He said that it was as they didn’t carry the parts so had to order.
  
  I then paid and was given my keys. When I got to my car I found it filthy from dust.
  
  Honestly the service was terrible. I understand delays happen and other issue can arise but to not be contacted and be treated badly about needing my vehicle back is not okay.
  
  When going to a premium service centre such as Holden, I expect at least a bare minimum of customer service.
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  Frank Mangano Added April 18, 2023

  ★ ☆ ☆ ☆ ☆
  When I purchased the Colorado I got looked after, that was back in 2020. the vehicle is currently still under Manufacturers warranty on the first occasion they replaced exhaust brackets & DPF, but has made no difference. Another road test has been established by one person who acknowledged the vibration so he decided to get another opinion so we went out again but this other person could not feel any thing. So he asked me to drive and replicate the vibration which I did and he made no comment so I drove back and waited to see what they were going to do. The SERVICE MANAGER informed me that It was normal for the Colorado and that they all do it, he said just read the reviews (A load of Rubbish) and basically told me to leave.
  So hear is my review, and another one coming re Oil stains
  Very Poor service, So Buyer beware before you buy

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